State Farm® Insurance Agent Joyce Hefty-Covell

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What our customers say about us...

Andrew Boyer

December 22, 2022

5 out of 5

"Amazing staff, very helpful."

Nicole Amburgey

December 22, 2022

5 out of 5

"Great place!"

Andrew Brown

October 1, 2022

1 out of 5

"10+ year customer here and I just canceled my service with them. Awful customer service. BEWARE of Collette."

Misty Lee

April 17, 2022

1 out of 5

"I had done business with Joyce Hefty for YEARS! After a "mistake" at my credit union, I was told that I would have new payments that were double my original payments. Something smells fishy here..... Why did the bank just happen to deny that insurance payment after YEARS of being in this system? I am asking for an investigation into this. A message from my husband, Lee Barton Jr....... The condescending way that they spoke to my wife about this matter was unacceptable. The woman that told her that she had to provide proof of the mistake and told her that her payments would be doubled because of something out of her control, should be fired. I know how this industry works, and they seriously need to treat their customers better. Frankly, I'm disgusted in your whole system."

James Murray

April 11, 2022

5 out of 5

"great costumer service..."

Marsha Immel

March 2, 2022

5 out of 5

"Responded to my email request quickly and was very helpful."

Lynn Steller

March 2, 2022

5 out of 5

"Great company to work with"

Elaine Scott

February 15, 2022

5 out of 5

"Wonderful agency and excellent staff!"

Holie

December 1, 2021

5 out of 5

"After everything I have been through, they took the time to listen to me."

Deborah Percy

December 1, 2021

5 out of 5

"Everyone in this office is awesome!! Very helpful, always greet u with a smile on their faces n ready to help . Treat u like family!! Love them all!!"

Craig Fosnaugh

July 27, 2021

5 out of 5

"Always quick to respond to inquiries with the correct information."

Judy Collins

July 26, 2021

5 out of 5

"Very good! Lighting hit our house and they were very helpful. Got ourclaim in fast."

Julie R.

May 13, 2021

4 out of 5

"Great food. Good service. Plenty of sports and fun videos to watch"

Doug Smith

March 5, 2021

5 out of 5

"I would definitely recommend this agency for your insurance needs. The staff was friendly and helpful."

Cameron Clark

March 5, 2021

5 out of 5

"Thank you Matt for getting my new car insurance rate to me quickly and transparently"

Melanie VanDyke

February 23, 2021

5 out of 5

"I have been with State Farm since I started driving when I was 16 years old and I'm still with them I'm now 59 year's old, stayed with them because no one's been able to give me the service or policy I've had for less money! I recently had a claim after hitting a Deer and my truck's fixed already ( Peter's Body shop) did a great job & State Farm paid on the policy immediately when my truck was done, and called to make sure everything went well!"

David Topp

February 6, 2021

5 out of 5

"Always there when we need them"

Kelly Wolfe

February 4, 2021

5 out of 5

"I will forever be a State Farm customer, loyal for life! Their customer service is amazing and they even give me a call every year on my birthday!! I just had my first claim with them after 8 years and it was settled in just a couple of days. Very easy to work with!! :) State Farm Fan, Kelly"

Todd ThimlarToddT

January 8, 2021

5 out of 5

"Great place."

Paul

December 3, 2020

5 out of 5

"Great customer service! Went in to pay my bill and had very helpful agents take care of me."

Ashlie Bauman

November 17, 2020

5 out of 5

"I love my insurance agents!"

Donnie david

July 30, 2020

5 out of 5

"Very friendly and professional, highly recommended. Competitive rates while treating you like a person not a number! Tell them Donnie D. sent you :)"

John Colgate

July 21, 2020

5 out of 5

"For over 40 years this agency has served us with the finest service. Joyce and her father Raymond before her have been friends more than just agents. The office staff is easy to work with and very responsive. They are the only ones we will have insuring our home and vehicles."

dave webb

July 5, 2020

4 out of 5

"Helpful and local office"

Steve Paray

June 2, 2020

5 out of 5

"She was very helpful explaining aspects of each policy and figuring out what is best for my needs."

What our customers say about us...

Andrew Boyer

December 22, 2022

5 out of 5

"Amazing staff, very helpful."

Nicole Amburgey

December 22, 2022

5 out of 5

"Great place!"

Andrew Brown

October 1, 2022

1 out of 5

"10+ year customer here and I just canceled my service with them. Awful customer service. BEWARE of Collette."

Misty Lee

April 17, 2022

1 out of 5

"I had done business with Joyce Hefty for YEARS! After a "mistake" at my credit union, I was told that I would have new payments that were double my original payments. Something smells fishy here..... Why did the bank just happen to deny that insurance payment after YEARS of being in this system? I am asking for an investigation into this. A message from my husband, Lee Barton Jr....... The condescending way that they spoke to my wife about this matter was unacceptable. The woman that told her that she had to provide proof of the mistake and told her that her payments would be doubled because of something out of her control, should be fired. I know how this industry works, and they seriously need to treat their customers better. Frankly, I'm disgusted in your whole system."

James Murray

April 11, 2022

5 out of 5

"great costumer service..."

Marsha Immel

March 2, 2022

5 out of 5

"Responded to my email request quickly and was very helpful."

Lynn Steller

March 2, 2022

5 out of 5

"Great company to work with"

Elaine Scott

February 15, 2022

5 out of 5

"Wonderful agency and excellent staff!"

Holie

December 1, 2021

5 out of 5

"After everything I have been through, they took the time to listen to me."

Deborah Percy

December 1, 2021

5 out of 5

"Everyone in this office is awesome!! Very helpful, always greet u with a smile on their faces n ready to help . Treat u like family!! Love them all!!"

Craig Fosnaugh

July 27, 2021

5 out of 5

"Always quick to respond to inquiries with the correct information."

Judy Collins

July 26, 2021

5 out of 5

"Very good! Lighting hit our house and they were very helpful. Got ourclaim in fast."

Julie R.

May 13, 2021

4 out of 5

"Great food. Good service. Plenty of sports and fun videos to watch"

Doug Smith

March 5, 2021

5 out of 5

"I would definitely recommend this agency for your insurance needs. The staff was friendly and helpful."

Cameron Clark

March 5, 2021

5 out of 5

"Thank you Matt for getting my new car insurance rate to me quickly and transparently"

Melanie VanDyke

February 23, 2021

5 out of 5

"I have been with State Farm since I started driving when I was 16 years old and I'm still with them I'm now 59 year's old, stayed with them because no one's been able to give me the service or policy I've had for less money! I recently had a claim after hitting a Deer and my truck's fixed already ( Peter's Body shop) did a great job & State Farm paid on the policy immediately when my truck was done, and called to make sure everything went well!"

David Topp

February 6, 2021

5 out of 5

"Always there when we need them"

Kelly Wolfe

February 4, 2021

5 out of 5

"I will forever be a State Farm customer, loyal for life! Their customer service is amazing and they even give me a call every year on my birthday!! I just had my first claim with them after 8 years and it was settled in just a couple of days. Very easy to work with!! :) State Farm Fan, Kelly"

Todd ThimlarToddT

January 8, 2021

5 out of 5

"Great place."

Paul

December 3, 2020

5 out of 5

"Great customer service! Went in to pay my bill and had very helpful agents take care of me."

Ashlie Bauman

November 17, 2020

5 out of 5

"I love my insurance agents!"

Donnie david

July 30, 2020

5 out of 5

"Very friendly and professional, highly recommended. Competitive rates while treating you like a person not a number! Tell them Donnie D. sent you :)"

John Colgate

July 21, 2020

5 out of 5

"For over 40 years this agency has served us with the finest service. Joyce and her father Raymond before her have been friends more than just agents. The office staff is easy to work with and very responsive. They are the only ones we will have insuring our home and vehicles."

dave webb

July 5, 2020

4 out of 5

"Helpful and local office"

Steve Paray

June 2, 2020

5 out of 5

"She was very helpful explaining aspects of each policy and figuring out what is best for my needs."